Terms & Conditions

Please read the terms and conditions for using this website carefully. Your usage of the Jnetics (Jnetics) website constitutes your acceptance of all the following terms and conditions.

The website http://www.jnetics.org (“the Site”) is owned and operated by Jnetics Limited (“us”, “our” or “we”).

Permitted Use Of This Website

The copyright in material on these web pages and the database right in this website is either owned by or licensed to us and is protected by the laws of the UK, international treaties and all other applicable intellectual property laws.

You are permitted to retrieve and display content from this website on the device from which you initially accessed or downloaded it and you may print a single copy of individual pages on paper, solely for your personal non-commercial use.

Restrictions On The Use Of This Website

You may not republish any of the content of this website in any manner without our prior written consent. Requests to republish, redistribute or syndicate content should be addressed to info@jnetics.org.

Any unauthorised downloading, retransmission, or other copying or modification of any of the contents of any of the pages on the Jnetics website may be in breach of statutory or common law rights which could be the subject of legal action.

Medical Disclaimer

Any information on this website is provided for education and information purposes only and is not a substitute for personal, medical or genetic advice. Families should consult a medically qualified clinician in all matters relating to genetic diagnosis, management and health.

Medical information changes rapidly and whilst Jnetics make a great effort to ensure that the information is accurate and to update site content, some information may be out of date. The website should not be relied upon as a substitute for consultation with your doctor or other qualified health care professional.

Privacy

For information about how we track website usage and may process personal data given on our website, please read our ‘Privacy Policy’.

Concerns & Complaints

Jnetics aims to provide the best possible service and care. We are always looking for ways to improve, and value your compliments, comments, concerns, and complaints about all aspects of our service.

If you have a concern or complaint in the first instance please speak to the person in charge of the resource or service you are complaining about, and we may be able to resolve the issue straight away. If you remain dissatisfied, please put your complaint in writing to the person in charge. If the complaint involves the person in charge of the service or resource, it should be made in writing to the Head of Programme Delivery.

If a complaint relates to the Head of Programme Delivery it should be made in writing to the CEO.

If a complaint relates to the CEO you should write to the Chair of Trustees.

Your complaint will be acknowledged in writing (normally within 7 days of receipt). The relevant manager will either investigate the complaint or delegate investigation responsibility to the most appropriate person. The results of any formal investigation will be communicated back to you in writing usually within 30 days. If the investigation is still ongoing at 30 days, we will write and provide you with an update.

You have the right – if dissatisfied with the results of the investigation – to put your case in writing to Jnetics’ Board of Trustees. (The board also has the right to have an advisor present). The decision of the board will be final.

Where appropriate, Jnetics will make a written apology to you and agree any further action necessary to make good the cause of the complaint.

All formal complaints and the response made to them will be recorded and filed in a secure place.

The Board of Trustees shall be informed by the CEO at the first available meeting of the number and nature of any formal complaints and their outcome, and consideration will be given to the implications these have for the planning and management of future services annually, as part of Jnetics’ self-evaluation.

Liability

Content
The information, materials and functions contained in this website (including text, graphics, links or other items) are provided on an ‘as is’ basis without any warranties of any kind and may be out of date or may otherwise contain errors or omissions. The information is for general purposes and guidance only and does not purport to constitute professional advice.

Hyperlinks
The provision by us of a link to another website does not constitute any authorisation by us to you to access materials held at that location, nor is it evidence of any endorsement by use of the materials held there or referral to these agencies.

Our liability
Jnetics will not be liable for any damages or injury that accompany or result from your use of our website, including, without limitation, damages or injury caused by any use of or inability to use the website, use of or inability to use any site to which you link from our website, any error, omission, defect, delay, computer virus, line failure, interruption, or any failure of performance.

Your liability
You agree that you shall be liable for any foreseeable and reasonable costs incurred by us in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees incurred in defending any action or otherwise) sustained or incurred by us, our agents, suppliers, customers, officers, or employees, and arising as a direct result of breach by you of these website terms and conditions.

Changes To This Website

Jnetics reserves the right to modify, alter or otherwise update these terms and conditions at any time without notice to you by posting a new version on our website. You should check this website periodically to review the current version of our terms and conditions.

Further Inquiries

If you have any queries about our website terms and conditions, or any other aspect of our website, please send us an e-mail to info@jnetics.org.

We shall endeavour to respond to any communication received as quickly as possible.

Jnetics Limited is a limited liability company incorporated in England and Wales with registered number 7087270.

We are a Registered Charity in the UK with registered number 1134935.